The following are brief definitions of common information transfer terms and concepts:

Content Management
Bringing together all assets of an organization – hardware, software, people – to build an organization’s Web site.

Items of data.

Information Need
The process of becoming aware of the relevance of information.

Information Transfer Cycle
Information transfer is the process by which knowledge is created, produced, disseminated, organized, diffused, utilized, preserved, and destroyed.

Knowledge is derived from an explicit theory or theories, embedded in a social context of explanation, and are endorsed by a discipline or group of practitioners.

Knowledge Creation
Externally-produced, empirically-grounded knowledge through research and development or internally generated through research and development.

Knowledge Destruction
The deliberate or accidental loss of knowledge.

Knowledge Diffusion
The deliberate – sometimes accidental – spreading of knowledge, especially through contact. The exchange and multi-flow of knowledge. Diffusion is the process by which an innovation is communicated through certain channels over time among members of a social system. Rogers five stage innovation diffusion model consists of: awareness, interest generation and knowledge acquisition, attitude formation, trial decision, adoption or rejection (Rogers, 1983).

Knowledge Dissemination
The one-way spreading of information that helps the user seek and acquire alternative sources of information and learn about options. Another level of dissemination is interactive and provides for a multidirectional flow of information into systems. Dissemination systems supply information to reduce costly ignorance (Klein & Gwaltney, 1991).

Knowledge Management
A set of proactive activities to support an organization in the creation, production, dissemination, organization, diffusion, utilization, preservation, and destruction of knowledge.

Knowledge Needs Diagnosis
The process consists of client interviews, observation, examination of information use patterns, and client feedback.

Knowledge Organization
A systematic arranging of data, information, and knowledge to facilitate identification, access and retrieval.

Knowledge Preservation
The faithful storage and maintenance of documents to facilitate future use.

Knowledge Repackaging
A service that consists of diagnosing a client’s information needs, information counseling, consolidation, and compression. It is adding value to information by facilitating physical and conceptual access (Agada, 2000)

Knowledge Utilization
A process which aims at increasing the employment of knowledge to solve problems and improve the quality of organizational decision-making. Utilization involves designing strategies that help put knowledge to use (Backer, 1991).

Organizational Knowledge
Organized company knowledge made available to staff via various access points and systems.

Public Knowledge
Knowledge created through scholarly and scientific inquiry the results of which are made public for understanding and use. Public knowledge is shared knowledge.

Tacit Knowledge
Knowledge that is in people’s hands or in their own files as distinguished from explicit knowledge, which is in documents or databases. Tacit knowledge is learning by doing. It is codifiable and, therefore, a “knowledge asset” for an organization.



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